The CRA tax scam appears to have stopped - at least for now.

Raid on call centre in India puts brakes on CRA tax scam

Experts are wondering if the scheme is permanently stopped, or if it will resume again when the heat dies down.

A raid on a call centre near Mumbai, India appears to have put a halt—at least temporarily—to the Canada Revenue Agency (CRA) scam that has bilked hundreds of Canadians out of millions of dollars.

On October 5 police in India arrested 70 people at the call centre, and brought more people in for questioning, in connection with complaints about a similar scam in the United States where people were phoned and told they owed money to the Internal Revenue Service (IRS), the American equivalent of the CRA.

“Both scams were pretty much identical,” says Evan Kelly, senior communications adviser for the Better Business Bureau (BBB) serving Mainland BC. Callers were informed of tax money supposedly owed, and threatened with arrest, fines, or deportation unless they paid the outstanding amount, usually by a prepaid Visa card or wire transfer.

A variation of the scam informed people that they were owed a refund, with the caller asking for personal information which could later be used for identity theft.

“I thought it was great for the IRS,” says Kelly, of hearing about the raid in India. “And I wondered if it would have an impact on the CRA scam.”

Numbers from the Canadian Anti-Fraud Centre show that it did. During the week of October 3 to 9, the centre received 358 complaints about the scam. In the week following the bust in India, the number of complaints dropped to 25.

“On first inspection it looks like having a dramatic impact, but I don’t know if this will lead to a long term decrease in the calls,” says Kelly. “Does one call centre affect everybody here, or have other call centres decided to lie low for a while? It’s difficult to say how widespread it is.”

The CRA scam took the top spot in last year’s BBB National Top 10 Scams list, and Kelly says they will be tracking the number of complaints about it over the next couple of months.

The BBB reminds people that the CRA does not send out robocalls, does not demand wire transfers or prepaid credit cards, and will never ask for personal information over the phone or online.

Although many people were suspicious enough not to fall for the scam, the calls were persistent and often threatening. Kelly urges anyone who gets such a call, or who has been scammed, to record their experience at the BBB’s Scam Tracker site (bbb.org/scamtracker). “You don’t have to have lost money; just record your experience.”

It is estimated that only five per cent of those who have been scammed report the matter, either to the BBB, the Canadian Anti-Fraud Centre, or the police, often because the victim is too embarrassed to say anything. “It’s one of our biggest problems,” says Kelly.

“There’s nothing to be ashamed of. The best and brightest of us get scammed. But the more aware people are of the scams around them, the less likely they are to fall for them.”

 

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

VIDEO: Trudeau, Atwood say ‘happy birthday’ for Robert Bateman’s 90th

Famed Canadian artist and conservationist celebrated milestone this weekend

Vancouver Island man scores viral hit with stop-motion tribute to ‘Schitt’s Creek’

Todd Cameron used vintage Fisher Price toys to create one-minute music video

Nanaimo drag queen organizes benefit show for hospitals and performers

Suga Honey Iced Tea to feature nine drag artists from Nanaimo, Victoria and Vancouver

Chris Lowther becomes Tofino’s second Poet Laureate

“It’s very encouraging and it’s motivating and that’s the greatest gift any writer can receive.”

Langford bartender hosts singalong livestream for seniors

Live Senior Singalong takes place daily at 1 p.m. on Facebook

Victoria dealer sells Batmobile replica at Arizona auction

Tim Quocksister sells Batmobile replica for $165,000 US at auction in Scottsdale, Ariz.

Cowichan Calligraphers mark 25 years of loving letters

For the past 25 years our group has worked regularly with the public.

Nanaimo psychedelic rock duo releases 30-minute instrumental track

‘The Archaeus Cycle’ reflects on life during COVID-19 and the healing capability of music

Greater Victoria performer does ‘lawn tour’ for neighbourhood 7 p.m. shows

Stephanie Greaves started in Oak Bay and can’t keep up with requests

Most Read