LOUNGE LIZARD – service with a smile

We find service up to snuff at the Best Western Prestige Oceanfront Resort's West Coast Grill in Sooke

As cocktail culture advances, the spotlight needs to be on the drink but also as important – the service. This month I thought I’d venture out to Sooke to see if service there is up to snuff.

The phrase “up to snuff” dates from Britain where it is recorded in 1811 with the meaning “knowing; not easily deceived.” In America, by 1831, its meaning had changed to “up to standard.” The British meaning arose from the notion of being old or experienced enough to take snuff, and the American form was an expansion of that.

I’ve had two experiences of late where the drinks were not up to snuff – but the service was quick and friendly.

I also like my service knowledgeable but this doesn’t include a 10-minute drone that’s way too much information and dampens the fun you were having with your friends. See ‘snuff’ example above.

In Sooke, the Best Western Prestige Oceanfront Resort is a newish hotel and its restaurant lounge, the West Coast Grill, takes full advantage of being on the water. There are not many spots that feel as relaxing or enjoyable and I imagine in the summer it must be packed.

Particularly notable was that when I asked to alter one of their signature cocktails they did so willingly.

When they made a mistake on another cocktail they changed it up. What delightful service! No one looked at me askance, it was all about the customer having a great experience and that is what having cocktails with friends is all about.

 

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